Terms of service
Terms of Use and Conditions:
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
ORDER PROCESSING TIME: Typical order processing time is 3-5 business days during normal operations. However, during a release, we receive a large amount of orders in a very short amount of time. During that time, please allow up to 7 business days for your order to ship. We will always pack orders as quickly and as safely as possible.
SHIPPING & HANDLING: As we are a small business, we cannot provide big commercial shipping prices and time frames. We do our best to figure shipping costs appropriately and will always give you the best pricing possible. We will refund excess shipping charges at our discretion. We appreciate your understanding.
ORDER CANCELLATION: An order may be canceled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when we are unable to communicate with the customer. All canceled orders will be subject to a 5% restock fee that will not be refunded.
MULTIPLE ORDERS: Linen and Logs LLC will combine multiple orders if it is communicated prior to shipping and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered before refunding. Please leave us a note or send an email at support@linenandlogs.com if you have multiple orders pending so we know what to combine without missing anything.
US CUSTOMER SHIPPING INFORMATION: Our shipping costs are determined by the cost of the order. This helps us to determine shipping by way of flat rate boxes which we are most accustomed.
MISSING PACKAGES: Be aware of your location. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Linen and Logs LLC or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Linen and Logs LLC immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.
PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based on the essential oils that are used and descriptions given by the manufacturers. As our products are handmade, the design will vary slightly.
PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says “This product has been processed in a facility that also processes ______”. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot-test all skin products before full use. If any products cause irritation, discontinue use immediately and consult a physician. Linen and Logs LLC is not responsible for injuries or accidents.
CONTACT US
For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@linenandlogs.com.