Refund Policy
Due to the nature of our products, all purchases are final. We cannot accept refunds, exchanges, or returns. We cannot accept unused or unopened products 7 days after order delivery.
An order may be canceled before shipping. We cannot combine orders, adjustments to your order or shipping details. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order.
We take your purchases seriously and appreciate your understanding that each one of our products is precious and has been individually created by hand and packed with care.
Refunds are restricted. Our Team will always be happy to help find a specialized solution for your circumstance. Every product is made in small batches daily for maximum quality and freshness, so we are restricted from accepting returned products for refunds.
We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering. Linen & Logs is inculpable for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping. In the rare case of a reaction, please get in touch with a customer care representative for dilution tips and creative alternatives for product use.
We understand that each person has a unique preference for scents and textures. However, as a small handcrafted business, we cannot offer returns or exchanges for a dislike of scents, textures, or colors.
Our products are made without preservatives, additives, and chemical ingredients. To maintain product integrity, avoid adding water and store it in a cool, dry place.
If there is an issue with your order, such as a broken item, we want to make it right, so please get in touch with us at support@linenandlogs.com